May is Mental Health Awareness Month

children mental health servicesmental health support servicesAdult mental health treatment in Pa




Mental Health Awareness Month was first formed in 1949 with the intent to educate and raise awareness when it comes to mental illness. While there are still stigmas today surrounding mental health, there have been major strides towards improvement as 1 in 5 people will struggle with mental illness at some point in their lives.

While a lot of efforts to stay healthy in light of COVID-19 have been focused on physical health, checking up on our mental health during this pandemic has become increasingly important as well. Feelings of anxiety, fear, isolation, and loneliness brought on by the novel coronavirus can be detrimental to mental health and negatively impact overall healthy living. Combating these mental health obstacles is essential to our wellness.

With nicer weather right around the corner, it is important to take time outside as many of us have been confined to our homes for the past few weeks. Connecting with family and friends via technology can help to combat some of the feelings of isolation and loneliness. Creating space to have time alone is crucial as well, as a significant number of us live with roommates, spouses, partners, or children that can make space a limited commodity. 

Here at CSG, we care about your mental well-being and offer resources dedicated to mental wellness.  If you find that you or someone in your family has been struggling with their mental health and would like to receive counseling on concerns such as stress management, anxiety, depression, or substance abuse, please contact us. 

Community Services Group (CSG) Recognized
as Certified B Corporation

Community Services Group (CSG), a provider of mental health, Intellectual & Developmental Disability (IDD) and children services throughout central and northeastern Pennsylvania, announced today that it has become a Certified B Corporation, joining the ranks of top socially responsible companies. Through this accreditation, CSG has publicly committed to upholding a purpose-driven business and supporting a global economy that benefits all.

“As we worked through the B Corp Certification process, we realized that the standards aligned extremely well with our mission and values. It was a natural fit and we are thrilled to have earned this amazing certification,” said Susan Blue, President and CEO. “CSG has long been committed to the people in our services, the communities where we provide services and our employees.”

Certified B Corporations are for-profit companies that use the power of business to build a more inclusive and sustainable economy. B Corps meet the highest verified standards of social and environmental performance, transparency, and accountability, measuring a company’s impact on all its stakeholders including workers, customers, suppliers, environment and communities served. 

“Certification will help us demonstrate to all of our stakeholders that we put our values into action,” added Bruce Cohen, Vice President Strategy and Innovation. “Going forward, the standards will hold us accountable to continuously improve our performance in five categories: governance, workers, customers, community and the environment.”

As a Certified B Corporation, CSG has joined a community of leaders using business as a force for good. There are more than 3,200 Certified B Corporations around the world, including 61 in Pennsylvania, 19 of which are in Lancaster.

CSG’s B Impact Report can be found at

About Community Services Group (CSG)
Community Services Group (CSG) provides community-based mental health, intellectual and developmental disability (IDD) and children services in 19 Pennsylvania Counties. With more than 1,700 employees, CSG promotes the growth and enhancement of human potential through an effective, efficient, and innovative system of care. CSG uses proven and innovative evidenced based approaches to help other lead healthier, more independent lives. CSG is a Certified B Corporation. Learn more about CSG at

About B Corp
Certified B Corporations are for-profit companies that use the power of business to build a more inclusive and sustainable economy. They meet the highest verified standards of social and environmental performance, transparency, and accountability. To date, there are more than 3,200 B Corps in 150 industries and 71 countries around the world. For more information, visit

About B Lab 
B Lab is a nonprofit that serves a global movement of people using business as a force for good. Their initiatives include B Corp Certification, administration of the B Impact Management programs, and advocacy for governance structures like the benefit corporation. B Lab’s vision is of an inclusive and sustainable economy that creates a shared prosperity for all. For more information about B Lab, visit

We’ve Expanded Tele-Psychiatry Services for Children


Dr. Junaid Hussain, M.D. has been providing psychiatric evaluations and care to children and adolescents at CSG since 2009.

We are excited to announce that we will now be offering expanded Tele-Psychiatry services for children and adolescents in the Lancaster area.

Tele-Psychiatry services provide access to meaningful services, evaluations and ongoing medication management for children and families who live in remote areas or have difficulty finding availability with a nearby provider.  And tele-psychiatry can lead to great outcomes!  Check out this peer-reviewed research.  We are proud to be a provider of tele-psychiatry in the central Pennsylvania region.  Just another way we are continually look to expand our network of services and make them more accessible to members of the community.

For questions or to schedule an appointment or make a referral, call 877-907-7970.

CRR-HH is Recruiting Everyday Heroes

We are currently looking for Provider Parents in our Community
Residential Rehabilitation Host-Home (CRR-HH) Program.
Designed for children with severe emotional or behavioral problems, this program provides intense, clinical, and cost-
effective treatment that is individualized to the needs of the child. Treatment includes a nurturing and therapeutic family
environment and structured mental health services.

Please consider and reach out for more information by calling 717-920-9434 ext. 10251 or emailing

The 3rd Annual Be the Difference 5K: Registration is Open!

Community Services Group and the Lancaster Barnstormers are hosting the 3rd Annual Be the Difference 5K Walk / Run to benefit Mental Health First Aid (MHFA) education in Pennsylvania communities. All registrations prior to midnight on April 1, 2020 will received an early bird rate of just $25! (Full price fee is $30). Early bird registration guarantees a t-shirt and a famously full swag bag. Don’t delay! Register today and Be the Difference in 2020!

CSG Expands Services in Dauphin County

We are excited to announce an expansion of services in Dauphin County. CSG recently absorbed the Harrisburg Area Family Based, After School, Outpatient, and Day Hospital Programs that were once provided through Wellspan Philhaven.

This has been a wonderful opportunity to develop our network of services in the capitol area and welcome new and talented team members into CSG. We are fortunate to play an important role in the continuation of servivces being provided to indivduals and families in Dauphin County.

Please join us in welcoming our new employees at the CSG Harrisburg Herr Street Office!!

Governor Tom Wolf Proclaims September 8-14 to be DSP Recognition Week

It’s Employee Appreciation Week here at CSG, and it’s no accident that we align the recognition of our OUTSTANDING workforce with Direct Support Professionals Recognition week. We are sharing Governor Tom Wolf’s Proclamation, which emphasizes the critical role that a DSP plays in helping others to lead rich, full lives. Please join us in thanking and applauding the DSP’s at CSG, and everywhere, who do meaningful work and create extraordinary experiences every single day.

Community Services Group Recognized for Exceptional Employee Engagement

LANCASTER, PA (June 5, 2019) — Community Services Group (CSG), a provider of comprehensive mental health and intellectual and developmental disability services throughout central and northeastern Pennsylvania, is one of the five DecisionWise Employee Engagement Best Practice award recipients this year based on feedback submitted by the 1,600 CSG employees.

“We recognize that this line of work is notorious for burnout, so we have always put a tremendous emphasis on the care and well-being of our employees. When our staff feels fulfilled in the mission of serving the individuals in our care, they provide better services and find more meaning in their jobs,” said Susan Blue, President and CEO of Community Services Group. “This recognition validates that the steps we are taking to encourage positive morale, consistent communication from leadership, effective training and mentorship are truly paying off.”

The survey asked a series of questions focused on the meaning, autonomy, growth, impact and connection that an employee experiences as a part of their work. CSG’s employee benefits, competitive pay, appreciation from executive leadership, onboarding and mentorship were highlighted as strengths according to the anonymous DecisionWise survey results.

“We’ve been utilizing DecisionWise for three years now, and it’s been really effective in helping us measure our success with employee engagement. It has also helped us recognize key opportunities where we can grow and improve,” said Bruce Cohen, CSG Vice President, Chief Strategy and Innovation Officer. “Employee engagement is an ongoing initiative for us. The award is exciting because it recognizes both CSG’s efforts to do the right things to engage employees and the fact that so many of our employees choose to be engaged in their work at CSG!”

CSG ranked in the Large Enterprise category along with CHG Healthcare Services (physician staffing company), Crown Castle (shared communications infrastructure), Ewing Irrigation (landscape) and Greystone (finance).

For more on CSG and to learn what career opportunities are available to join the growing team, visit


Community Services Group (CSG) provides community-based mental health and intellectual and developmental disability (IDD) services that empower individuals to reach their full potential. We use proven and innovative approaches to help other lead healthier, more independent lives. Learn more at


DecisionWise is an employee engagement firm specializing in building engaged employees at the organizational, team, and individual levels using assessments, feedback, coaching and training. DecisionWise was founded in 1996 and is privately held. With offices in the United States and partner locations around the world, the company operates in over 70 countries and conducts surveys in over 30 languages. For more info, visit:

Attracting, Retaining & Engaging Employees

At CSG, we strive to provide the best services for those in our care and the best work environment for our team. CSG employees experience daily opportunities to make a difference in someone’s life, while gaining skills and experience that will help them develop and grow within our organization. We want every member of the CSG team to share their creativity and compassion with the individuals we serve so they can experience life to the fullest.

We recently partnered with a consultant to better understand, in today’s climate, what attracts people to a job and why they choose to stay with a company. We focused specifically on Direct Support Professional (DSP) and Direct Support Specialist (DSS) roles, positions at CSG with high turnover rates. We wanted to explore what was happening at a national level and at CSG, with the goal of developing solutions and resources to build a more positive, engaging experience. The research included analysis of both external and internal factors, industry trends, competition, and in-depth employee interviews.

We uncovered some industry-wide issues that are currently affecting most DSPs and DSSs. For instance, the number of individuals needing care is growing exponentially and individuals with IDD are living longer.  Given current turnover and increasing demand, there are not always enough caregivers to meet the need.  Because service providers do not have enough direct care workers to meet the need, many employees feel overwhelmed, resources are stretched, and staff are looking to supervisors for a higher level of support because of increased hours and limited staffing.

In addition to being stretched too thin, direct care staff spend their working hours caring for others, increasing the likelihood that they will experience Compassion Fatigue. This is a common experience for the human services profession, and when we fail to recognize or address compassion fatigue, it can result in employee burnout and turnover.

Through our research and conversations with employees, we found opportunities to help people feel more valued and engaged. We’re focusing on the employee experience rooted in the meaning, autonomy, growth, impact, and connection that employees feel (or don’t). We know that effective communication and a meaningful career path can mean different things to different people. Our diverse workforce is multi-generational and each person brings their own experiences, skills, and cultural perspectives, shaping the way they prefer to receive information and provide feedback. Varied backgrounds also mean varied professional development goals, requiring different training, supports, and tools. Meeting such a broad spectrum of needs is a challenge, but it is also a primary focus for CSG.

Based on what we have learned, we are continuing to focus on new and creative approaches to employee engagement, both with our current workforce and those new to CSG. We want to create an environment where employees choose to be engaged in their work.  We were recently recognized by DecisionWise as a recipient of their 2019 Engagement Best Practices award.  The recognition demonstrates that we are doing many of the right things, and that our employees are overwhelmingly choosing to engage in their work at CSG.

One of our top priorities is developing more effective channels of communication as well as ensuring that employees feel they can provide feedback on what’s important or concerning to them.  In addition, we are exploring how we can provide continued training and development opportunities for all interested employees. For our new employees, we are improving our onboarding process to immerse them into our culture and the meaningful work we do.  Above all, we remain committed to providing an exceptional benefits package, including flexible schedules, generous PTO, top-tier health benefits and opportunities for professional growth, and we strive to be the best in the industry.

At CSG, we are dedicated to being a healthy company where employees feel valued and engaged. We know that the role of a caregiver is both uniquely challenging and incredibly impactful. At CSG, we work every day to ensure that our DSPs, DSSs and all other employees know they are valued and are the heart of our organization. We want our employees to feel seen, heard and appreciated. When our workforce gets to experience meaning and joy in their jobs, the individuals we serve receive the excellent and extraordinary care that they deserve.

Compassion Fatigue: How Much Do You Know?

Here, at Community Services Group (CSG), we believe in empowering individuals to reach their fullest potential. This is why we ensure that all of our employees have all the training and tools necessary to foster every beautiful mind we encounter. One of the most frequently discussed topics in regards to training is compassion fatigue. Compassion fatigue is a challenge that is often experienced at the caregiver level but is something that, with the right resources, can be dealt with accordingly. In this article, we will look at what compassion fatigue is, who it can affect and how proper training and resources can help in taking protective measures to assist in dealing with compassion fatigue.

First and foremost, let us define what compassion fatigue is exactly. According to the Compassion Fatigue Awareness Project, compassion fatigue is defined as  “a state experienced by those helping people or animals in distress; it is an extreme state of tension and preoccupation with the suffering of those being helped to the degree that it can create secondary traumatic stress for the helper.” However, it should be noted that compassion fatigue is very different from burnout. Burnout occurs when the person feels overwhelmed and emotionally worn out. It is the cumulative result of stress. On the other hand, compassion fatigue results in chronic stress with vicarious/secondary trauma.

Studies have shown that more and more caregivers are prone to experiencing compassion fatigue as a result of their environments. They are constantly surrounded by situations that present emotional challenges day in and day out. Compassion fatigue is something that develops over time and can move through four different phases. The first phase is known as the zealot phase, where the caregiver is fully involved and always willing to go the extra mile to assist those in their care and otherwise. Soon they move into the irritability phase where they may begin to cut corners, make oversights and mistakes, and distance themselves from their co-workers. Following irritability comes the withdrawal phase. In this phase, the employee’s enthusiasm turns sour, they complain about both work and personal life, and they become chronically tired. The final phase of compassion fatigue is called the zombie phase. In this phase hopelessness turns into rage, others appear incompetent or ignorant, and they begin to develop a real disdain for their clients. Compassion fatigue is a problem not just for those directly affected by it, but those they interact with on a daily basis. Many of these symptoms can become “contagious” and be a real detriment to the morale and engagement of your team. This is why it’s so important to be aware of this debilitating issue in your workplace. Once you begin to recognize the signs of compassion fatigue, you can begin to take the steps to work through the emotions associated with compassion fatigue. It will become extremely important to ensure you and your team remain self-aware and begin to factor in self-care practices into your daily lives. Asking for help and support during this period of time is also vital to the path of recovery as there may be individuals or resources out there that can help in recognizing and working through these feelings. Also, know that your place of employment is ready and available to assist in ensuring individuals are taking the proper precautions to avoid compassion fatigue. They can to lighten caseloads and provide other resources outside of home life to help.

At CSG we are committed to ensuring that our caregivers are well equipped with the resources and knowledge to help them identify compassion fatigue and the best ways to cope. We feel it is extremely important to ensure that our employees enjoy a work-life balance that allows them to disconnect and practice moments of self-care. To learn more about compassion fatigue and other services we offer, please visit our website at