CSG Breaks Ground at New Greenfield Corporate Center

CSG and High Real Estate Group break ground at new Lancaster office location

On Friday, March 22, Community Services Group and High Companies Real Estate Group broke ground in the Greenfield Corporate Center on a new location for the CSG Lancaster Program Office.

Once construction is completed at the end of 2019, the building will become the new home to most of the programs and offices that currently reside at the New Holland Avenue program office, including the Outpatient Program, Case Management Services, and Partial Hospitalization. The Tempo Clubhouse and Concepts Day Program will also be moving, and more details will follow about their future locations. CSG has a long history and partnership with the High Real Estate Group.

Susan Speaking
CSG Executive Director, Susan Blue

“Seventeen years ago, our programs that were operated out of the Greenfield corporate center […] It feels like a homecoming,” said Susan Blue, CSG Executive Director, of the move. “We are very excited.”

Please stay tuned to csgonthemove.com for updates and information about the move and the new Lancaster Program Office.

Compassion Fatigue: How Much Do You Know?

Here, at Community Services Group (CSG), we believe in empowering individuals to reach their fullest potential. This is why we ensure that all of our employees have all the training and tools necessary to foster every beautiful mind we encounter. One of the most frequently discussed topics in regards to training is compassion fatigue. Compassion fatigue is a challenge that is often experienced at the caregiver level but is something that, with the right resources, can be dealt with accordingly. In this article, we will look at what compassion fatigue is, who it can affect and how proper training and resources can help in taking protective measures to assist in dealing with compassion fatigue.

First and foremost, let us define what compassion fatigue is exactly. According to the Compassion Fatigue Awareness Project, compassion fatigue is defined as  “a state experienced by those helping people or animals in distress; it is an extreme state of tension and preoccupation with the suffering of those being helped to the degree that it can create secondary traumatic stress for the helper.” However, it should be noted that compassion fatigue is very different from burnout. Burnout occurs when the person feels overwhelmed and emotionally worn out. It is the cumulative result of stress. On the other hand, compassion fatigue results in chronic stress with vicarious/secondary trauma.

Studies have shown that more and more caregivers are prone to experiencing compassion fatigue as a result of their environments. They are constantly surrounded by situations that present emotional challenges day in and day out. Compassion fatigue is something that develops over time and can move through four different phases. The first phase is known as the zealot phase, where the caregiver is fully involved and always willing to go the extra mile to assist those in their care and otherwise. Soon they move into the irritability phase where they may begin to cut corners, make oversights and mistakes, and distance themselves from their co-workers. Following irritability comes the withdrawal phase. In this phase, the employee’s enthusiasm turns sour, they complain about both work and personal life, and they become chronically tired. The final phase of compassion fatigue is called the zombie phase. In this phase hopelessness turns into rage, others appear incompetent or ignorant, and they begin to develop a real disdain for their clients. Compassion fatigue is a problem not just for those directly affected by it, but those they interact with on a daily basis. Many of these symptoms can become “contagious” and be a real detriment to the morale and engagement of your team. This is why it’s so important to be aware of this debilitating issue in your workplace. Once you begin to recognize the signs of compassion fatigue, you can begin to take the steps to work through the emotions associated with compassion fatigue. It will become extremely important to ensure you and your team remain self-aware and begin to factor in self-care practices into your daily lives. Asking for help and support during this period of time is also vital to the path of recovery as there may be individuals or resources out there that can help in recognizing and working through these feelings. Also, know that your place of employment is ready and available to assist in ensuring individuals are taking the proper precautions to avoid compassion fatigue. They can to lighten caseloads and provide other resources outside of home life to help.

At CSG we are committed to ensuring that our caregivers are well equipped with the resources and knowledge to help them identify compassion fatigue and the best ways to cope. We feel it is extremely important to ensure that our employees enjoy a work-life balance that allows them to disconnect and practice moments of self-care. To learn more about compassion fatigue and other services we offer, please visit our website at csgonline.org.



Pamela Floyd, MSW, LSW

Pamela Floyd, MSW, LSW joined CSG in 2018 as a school based mental health professional in the Susquehanna Township School District. She received her master’s degree from Alabama A&M University and has post-graduate specialized training in anxiety treatment techniques, acceptance and commitment therapy for depression, anxiety, trauma and personality disorders, ADHD, crisis response, grief/loss, and CBT. She has experience as an outpatient therapist, providing individual and family therapy. In addition, she has had multiple roles working with children and families in the home and community.



Leanna Hassler, MA

Leanna Hassler, MA received her MA in clinical counseling from Alvernia University. Since then, she has worked with children and families using ecosystemic structural family therapy in her work as a mental health professional. Leanna has also worked as the Neighborhood Outreach Coordinator at an inner city church. Joining CSG in 2018, Leanna provides outpatient therapy for children, adolescents, adults, and families at MAPS Behavioral Health Services, The Factory Ministries, and Crossnet Ministries.

Marian Lucas, M Ed, LPC

Marian Lucas, M Ed, LPC has her Master’s in Secondary School Counseling and has had her LPC license since September 2011.  She received her masters degree from Kutztown University and completed her license coursework at Alvernia University.  She has been a clinician since 2003, with over 15 years of experience working with children and adolescents in various levels of care including inpatient, intensive out-patient, Partial hospitalization and transition programs.  She joined CSG in July 2018 and currently works in the school based outpatient program in Manheim Central School District.

Lauren Conzaman, MSW, LSW

Lauren Conzaman, MSW LSW,  has a Bachelor’s Degree in Social Work (BSW) from Kutztown University and a Masters Degree in Social Work (MSW) from Marywood University.  She is a Licensed Social Worker (LSW) since 2000.  Lauren has over 20 years experience social services, including public and private child welfare agencies, hospital setting, school systems, services for older adults, community based programming for adults with disabilities and adoption and foster care.  Lauren spent most of her career working with children, youth and families.  She oversaw foster care programming and foster families at Children and Youth Services for 6 years,  worked for a large private social ministry organization for over 14 years in a variety roles, in both direct practice and leadership positions.  During this time, she worked in programs related to child welfare, juvenile justice, pregnancy counseling services, outpatient and family-based programming, wilderness based programs, but primarily in Adoption and Foster Care Services.

Lauren also worked in the emergency room of a hospital for a few years as a psychiatric social worker, assessing patients in need of services and providing intake for patients in need of hospitalization.  Over the past several years, she worked for a Center for Independent Living (CIL), working with adults with disabilities in home and community based services.  Her knowledge and experience in multiple areas will allow her to bring her a lot to the schools in which she works.